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Do you offer COVID disinfection services to your customers?
Yes. To our regular recurring clients. We act with a sense of urgency to complete requested COVID cleans
What do you consider the number one difference between ACS Facility Services and its competitors?
We are frequently told by our clients that we’re the one company that when called to have something taken care of or fixed that it gets taken care of right away. That's right...We have your back!!! You don’t have to call a second time!!!!
Security is very important to our company...how well do you screen your employees?
All ACS employees go through a thorough background check with the company BSCAI background checks which may include a drug screening. Most employees have a valid driver’s license and reliable transportation.
Will we have the same cleaners in our facility each time?
Yes. Should TEAM member change become permanent, you will be notified of the change and why the change was made.
Will you use wording on our service agreement that locks us into a long term contract?
Not typically. All our service agreements can be cancelled with a 90 day written notice.
*Should the agreement be of size and require a significant investment in equipment it may be necessary to utilize 1-2 year terms.
When we call your office, how quickly can we expect a response back?
ACS’s CHO (Chief Happiness Officer) will contact your TEAM leader immediately and you will receive a call back from leadership within minutes.
Do you offer floor and window care services to your clients?
Yes. To our regular recurring clients, we offer carpet cleaning, hard floor, and window cleaning services.
What kind of quality control system do you have in place?
Throughout the year we will request partnering meetings where we will inspect your facility, ask for a 1-5 quality rating, talk with you about any related cleaning issues and then report back to you on how the issue was resolved.
Are any of your worker's subcontractors?
No. All ACS cleaning techs are employees of ACS Facility Services backed by its workers compensation insurance, general liability insurance and are bonded.