Q: Are you insured?
A: Yes, we carry a bond, general liability for $2 million, and worker’s compensation and NYS disability insurance. Every new client is sent a copy of our insurance coverage, which is updated once per year.
Q: How much do you charge?
A: In order to determine your investment for cleaning we do a comprehensive walk-through, where we take measurements, record the different types of surfaces to be cleaned, how many employees work there, how many fixtures in the restrooms, etc. This information helps us to put together a customized proposal for your facility.
Q: What time will you clean our business?
A: We provide the service at the time that is most conveient to the customer. Most businesses are cleaned beginning after 5PM, but the key to our success is providing the service when you need it.
Q: How do we know we can trust the people doing our cleaning?
A: Each of our employees goes through a rigorous hiring process including a minimum of 5 touch-points, background check, and drug test. They are then trained at our office with a customized training program. This training includes both procedures and safety training. Our supervisors take over when the employee is put into the field to work, continuing the training process and following up with Quality Control reports.
Q: Do I have to sign a contract?
A: Yes, we believe in performance-based service agreements, which means that we have to earn your business every month. We sign an agreement that outlines the services to be provided, the frequency, investment, and payment terms.