About Us


ACS Facilities is upstate New York 's choice for commercial cleaning of office buildings, and medical facilities. We provide commercial facility services in all surrounding areas.

 

We accomplish our mission by maintaining three constants:
Consistent – Reliable – Healthy

CONSISTENT: The very heart of quality stems from consistency of all facilities services through our hiring practices, training, supervision, follow-up, quality plan and technology.

RELIABLE: We deliver fast, reliable, measurable response to our customer’s needs. Communication is the key to receiving a quick response. Our Quality Response System or QRS, far excedes the industry standard "communications log".

HEALTHY :. We offer a complete facilities package for all our clients. Green cleaning systems, Engineered water cleaning systems, Cross contamination prevention programs, Medical facilities cleaning systems, and our Employee HMP (Health Management Plan).

 

 

 

 

 

Our Story

 

Larado Bulkley, President of ACS  started the business in 2008 in Almond, NY. ACS moved to its current location at 24A Park Drive in Hornell, NY in 2011, later opening its second office on State Route 352, Big Flats, NY 14814 in 2012.  Before starting the business, he managed the janitorial services division of ACASA.

Jennifer Bulkley joined the company in 2008 and serves as the Vice President. With a background in Security and Law Enforcement, Jennifer manages daily operations, which include sales, training and quality control.

Krislyn Norton is the Operations Manager. Krislyn works with customer contatcs, on-site supervisors and employees to make sure daily specifications are being met to our customers’ satisfaction.

Our commitment to our clients is unsurpassed. Why not pick up the phone or fill out the Proposal Request Form to partner with the team who is dedicated to giving you the service and satisfaction you’re looking for?

 

Customer Bill of Rights

We are committed to developing policies and procedures to protect the rights of our customers and ensure that we have your best interests at the forefront of everything we do.

As a customer, you have the right to:

  1. Be informed. We guarantee to keep you informed about service delays or anything else you need to know regarding the cleaning service.

  2. Expect phone calls not to be transferred or left on "hold" unnecessarily.

  3. Be heard. We commit to making your issues count. You can expect complaints/problems/concerns to be resolved within 24 business hours, whenever possible.

  4. Be treated with courtesy and respect from all staff at our company.

  5. Address any questions you may have with our knowledgeable Customer Satisfaction Staff.

  6. Expect a clean office and building. Simply put, you deserve the best. If we’re not performing to the standards we promised, top level management will respond.

  7. Have service performed as scheduled.

 

 

 
 

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